PLACING AN ORDER
You can place an order via email if you want to pay by cash upon delivery.Else you can order online with just a click on the Add to Cart button to place an order. When you place an order with us you will receive an email confirmation. We keep a close watch on stock levels - which may only be one of each item as many are unique - and our records should be updated automatically by our website. However, if the item ordered should have very recently gone out of stock, we will contact you to let you know. If you cannot be contacted within 24 hours we will cancel your order/the out of stock item and refund your credit card/send a refund by cheque. Receipt of your order is not confirmation that your offer to purchase from us has been accepted; a contract between yourself and Anli Sparkles exists only when we dispatch your order and we reserve the right to refuse to supply to any person for whatever reason.
PAYMENT METHODS
PayPal - you do NOT need a PayPal account. You simply enter your credit/debit card details for immediate and secure payment. Your card details are not passed to us.
Cash on delivery - Potential buyers may make appointment for viewing or purchasing of items at Bracknell, Berkshire in the evenings at a venue negotiated.
Other venue and time can be negotiated - Saturday and Sundays only.
SHIPPING INFORMATION
Our delivery charge is only £3.00 wherever you are in the UK. We aim to deliver within 3 to 5 working days; all parcels are delivered via Royal Mail Recorded Signed For.
All deliveries are secure and therefore will need a signature on receipt. Your parcel can be delivered to any UK address.
If you want to track your parcel at anytime we are always happy to help just email our friendly customer service team who will track the parcel for you.
If your purchase is for a gift we can have the jewellery sent directly to the person the gift is for, we can even include a personalised message. Please include the recipients address in an email and we will do all the hard work for you.
CANCELLING AND ORDER
If you wish to cancel after placing your order please contact us at 07550002688 or anlisparkles@gmail.com
REPRESENTATION OF GOODS
We try to provide accurate information about the products we sell.
Care is taken to ensure that the pictures on our website depict colours as accurately as possible. However, variations may occur due to limitations in photographic reproduction or the colour settings on different computer monitors.
The shade of colour may vary between different batches of beads.
Terms such as gold, silver, bronze, copper, amethyst, topaz, etc are descriptive of the colour and are not made from these materials unless otherwise stated. Similarly, the term 'crystal' refers to transparent glass not a lead crystal or semi-precious stone unless otherwise stated. Antique is a description of a product that has been made to look antique.
As many items we sell are handmade or made from natural stone, size and weight may vary slightly from the description. If you order more than one handmade or stone product, we do our best to ensure that we send items that are as similar as possible.
Colours may fade over time if exposed to direct sunlight, water or perfume.
If any goods are unsatisfactory, we will accept their return according to our Returns Policy.
We cannot be held liable for consequential loss.
CUSTOMER SERVICE
We want you to be totally happy with your purchases and with the service you receive.
If a mistake has been made with your order, please contact us immediately. Orders go through a rigorous quality checking system, but occassionally a mistake can be made.
If you have a complaint, please contact us by email and we will do our best to resolve any issues you raise.
RETURNS POLICY
Our returns policy complies with the UK Consumer Protection (Distance Selling) Regulations 2000. For more details about your consumer rights the dti produce a fact sheet at www.dti.gov.uk/consumers/fact-sheets/page24635.html
You have the right to cancel your contract with us by informing us in writing that you wish to do so at any time during the period which commences on the day the contract comes into existence and ends 7 working days after the delivery of the product. In this case, you will receive a full refund of the price paid for the products within 30 days. You must return the products to us within 21 days, in an unused and re-saleable condition with all the original packaging, and at your own cost.
To take advantage of the 30 days returns policy, you must ensure that the jewellery is returned to us as new, this means that:
- you must return the jewellery in all its original packaging;
- you must ensure that the outer packaging is sufficient to protect the jewellery in transit.
If you are returning goods to us, it is your responsibility to ensure they reach us in good resaleable condition. Get proof of postage from the post office - it is free and insures contents up to £36.00. We cannot refund goods we do not receive. Please let us know when you have posted your returned goods so that we can expect them.
Returned goods must be in their original packaging, unused and have proof of purchase enclosed before any refunds are given.
The cost of returning any cancelled items is at your expense. We will refund the order or the relevant part of the order, excluding the shipping charges.
Unfortunately we are no able to accept returns of earrings for hygiene purpose.
PRIVACY POLICY
We do not disclose buyers' information to third parties unless required by law.
OUR LIABILITIES
We will not be liable to you for any claims that arise out of the supply of our products to you, unless we are negligent, but we will not be liable in any event for any consequential loss, except where this is required by law. Our entire liability shall not exceed to total value of your order, except as expressly provided in these conditions.
Our terms and conditions are binding and no variation to our terms and conditions shall be accepted unless agreed in writing by Anli Sparkles.
